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Banking Ombudsman - frequently asked questions
How the Ombudsman can help, making a complaint to the Ombudsman, and the decision making process
Contact:
Banking Ombudsman, Office of the
Found In:
Banking, Money & Debt > Banking
Languages: ENGLISH, MAORI, SAMOAN, KOREAN, CHINESE
Format: Fact Sheet
Banking Ombudsman - how we can help you
What the Banking Ombudsman can and can't do for you
Contact:
Banking Ombudsman, Office of the
Found In:
Banking, Money & Debt > Banking
Languages: ENGLISH, MAORI, SAMOAN, KOREAN, CHINESE
Format: Fact Sheet
Borrowers' rights (Oct 2008)
Your rights and obligations when borrowing money
Contact:
Consumers' Institute
Found In:
Banking, Money & Debt > Debt
Format: Fact Sheet
Can we help you with your insurance or savings complaint? (Apr 2009)
Explains the kinds of complaints the Insurance & Savings Ombudsman can deal with and how to make a complaint
Contact:
Insurance & Savings Ombudsman
Found In:
Banking, Money & Debt > Saving & Investments
Format: Brochure
Company liquidation - information for companies (Nov 2009)
Questions and answers
Contact:
Economic Development, Ministry of
Found In:
Banking, Money & Debt > Debt
Format: Fact Sheet
Consumer credit contracts (2010)
Rules affecting transactions such as hire-purchase agreements, personal loans, residential home mortgages and personal credit cards; and how these rules are enforced
Contact:
Commerce Commission
Found In:
Banking, Money & Debt > Debt
Format: Fact Sheet
Court procedures - debt recovery and enforcement (Apr 2006)
Looks at the steps someone who is owed money can take to recover a debt - can be used both by people who want to recover money owed to them, and people who have had legal action started against them in court or in the Disputes Tribunal
Contact:
Citizens Advice Bureaux
Found In:
Banking, Money & Debt > Debt
Format: Fact Sheet
Credit (Jun 2009)
What you need to know when borrowing money or buying goods on credit
Contact:
Consumer Affairs, Ministry of
Found In:
Banking, Money & Debt > Debt
Format: Booklet
Credit card chargebacks (May 2008)
Explains your rights if you need to cancel a credit card transaction
Contact:
Consumers' Institute
Found In:
Consumer > Buying Goods & Services
Format: Fact Sheet
Dealing with debt collection agencies and credit reporters (2006)
Things to know about dealing with debt collection agencies such as Baycorp
Contact:
Whitireia Community Law Centre
Found In:
Banking, Money & Debt > Debt
Format: Fact Sheet
Cost: nil